ORDERS + SHIPPING
Orders are processed and dispatched between 1-3 business days. To estimate your time to delivery, add this to the time indicated by your shipping method (Standard, Overnight, International). Standard shipping is typically 5-7 business days.
Orders are in transit on business days only. We provide free shipping on domestic orders over $100, and free two-day shipping on domestic orders over $200 (when available).
Tax: A sales tax of 7.5% will be charged to California orders only. Any orders outside the state of California are not subject to sales tax.
For any questions about your order, please contact firstname.lastname@example.org
International orders: We currently offer standard international shipping for $50, which typically takes takes 5-10 business days, depending on the customs process in the destination country. We also offer UPS Expedited and Express shipping methods which are determined at checkout for faster delivery needs.
Westerly is not responsible for any customs fees or duties incurred on international shipments, which are the responsibility of the customer. Please check with your local customs office about rules and regulations that may apply to you. A helpful link to calculate how much you may be charged is dutycalculator.com.
Westerly does not retro-actively apply discounts. Any discounts to be credited to the order total must be entered at the time of checkout without exception.
HOW DO I RETURN?
Please contact at email@example.com to notify us of your return. Return shipping and handling costs are the responsibility of the customer (while exchanges are free - see below section on exchanges). Please allow 3-5 days after we have received your return for processing. Send returns to: 1515 7th St. #54, Santa Monica, CA 90403.
15 DAY RETURN POLICY
We will gladly accept returns and exchanges on all items (with the exception of "clearance items" - see below) within 15 days from date of delivery. Items must be unwashed, unworn, undamaged, and in the same condition as when they arrived. All original tags and labels (including hygienic strips) must be attached. Westerly has full discretion in determining if items are in original condition when returned. If they are not, the item will be returned to the customer at the customer's expense. Shipping costs are not refundable.
Any items under $100 are considered "clearance items", and are final sale. Please email us if you have any questions on fit or product specifications before purchasing our clearance items.
Any items purchased during a flash sale, and bought at flash-sale pricing are eligible for exchanges or store credit only.
Westerly offers free shipping on exchanges if you would like to try an alternate size or style. Email us at firstname.lastname@example.org and we will provide a return shipping label.
Exchanges must also be received within 15 days of delivery of the order in order to be accepted.
Our size scale is as follows. If you have any questions, send us an email at email@example.com and we’ll do our best to help.
We take the utmost care and concern for your privacy while you’re shopping on our site. We will never share or sell your information to any third party, and the information we collect is solely used to contact you about your order if necessary. Our store is hosted by Shopify Inc.
Your credit card information is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS).
For more information you may refer to Shopify’s Terms of Service.
CARE FOR YOUR WESTERLY PIECES
We recommend hand washing your swimwear in cold water with a gentle soap. To dry, lay flat in the shade. Do not put your swimwear in a washer or dryer. Westerly suits are made from soft, fine fabrics, and are not treated with any chemicals to make them resistant to stains or discoloration. Avoiding heavily chlorinated pools, rough surfaces, as well as getting them in contact with sunscreens and other-oil-based liquids. ______________________________________________________________________
INCREASING HYGIENIC SAFETY STANDARDS IN RESPONSE TO COVID-19
Westerly is operating in line with recommendations from the World Health Organization and local authorities. We constantly make sure that all health and hygienic standards are adhered to, with respect to processing, packing, and shipment of all orders.
Our small team in Los Angeles, California, are all working remotely from home and here to answer any questions you may have, so feel free to reach out and we'll get back to you as soon as possible.
We will continue to do our utmost to serve our customers and partners with the highest delivery and health standards possible throughout this period.