ORDERS + SHIPPING
Orders are processed and dispatched between 1-3 business days. To estimate your time to delivery, add this to the time indicated by your shipping method (Standard, Overnight, International). Standard shipping is typically 5-7 business days.
Orders are in transit on business days only. We provide free shipping on domestic orders, while Express and International are an additional charge.
International orders: We currently offer international shipping which typically takes 1-2 weeks, depending on the customs process in the destination country. Westerly is not responsible for any customs fees or duties incurred on international shipments, which are the responsibility of the customer. Please check with your local customs office about rules and regulations that may apply to you. A helpful link to calculate how much you may be charged is dutycalculator.com. Please note that with these shipping methods, transit times may vary depending on customs delays. If you’re having trouble with your order, please don’t hesitate to contact us.
Tax: A sales tax of 7.5% will be charged to California orders only. Any orders outside the state of California are not subject to sales tax.
For any questions about your order, please contact firstname.lastname@example.org
Westerly does not retro-actively apply discounts. Any discounts to be credited to the order total must be entered at the time of checkout without exception.
HOW DO I RETURN?
Please contact at email@example.com to notify us of your return. Return shipping and handling costs are the responsibility of the customer. Please allow 3-5 days after we have received your return for processing. Send returns to: 4059 McLaughlin Ave, #5, Los Angeles, CA 90066.
15 DAY RETURN POLICY
We will gladly accept returns on all items within 15 days from date of delivery. Items must be unwashed, unworn, undamaged, and in the same condition as when they arrived. All original tags and labels (including hygienic strips) must be attached. Westerly has full discretion in determining if items are in original condition when returned. If they are not, the item will be returned to the customer at the customer's expense. Shipping costs are not refundable.
There will be a 5% re-stocking fee for any returns.
Our size scale is as follows. If you have any questions, send us an email at firstname.lastname@example.org and we’ll do our best to help.
We take the utmost care and concern for your privacy while you’re shopping on our site. We will never share or sell your information to any third party, and the information we collect is solely used to contact you about your order if necessary. Our store is hosted by Shopify Inc.
Your credit card information is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS).
For more information you may refer to Shopify’s Terms of Service.
CARE FOR YOUR WESTERLY PIECES
We recommend hand washing your swimwear in cold water with a gentle detergent. To dry, lay flat in the shade. Do not put your swimwear in a washer or dryer. Westerly suits are made from soft, fine fabrics, and are not treated with any chemicals to make them resistant to stains or discoloration. Avoiding heavily chlorinated pools, rough surfaces, as well as getting them in contact with sunscreens and other-oil-based liquids.